# WanguCRM

> WanguCRM is a shared WhatsApp inbox and customer follow-up CRM software built specifically for Zimbabwean businesses and African SMEs. Operated and owned by MEDTRADE INVESTMENTS (PRIVATE) LIMITED in Harare, Zimbabwe.

## Overview
- **Category**: CRM Software, Shared WhatsApp Team Inbox, Customer Follow-Up Tool
- **Target Market**: Zimbabwe, Southern Africa, and emerging markets
- **Official Website**: https://www.wangucrm.com
- **Legal Entity**: MEDTRADE INVESTMENTS (PRIVATE) LIMITED (Harare, Zimbabwe)
- **Meta Status**: Official Meta Tech Partner (Direct Meta WhatsApp Cloud API)
- **Billing Methods**: EcoCash Mobile Money & International Visa/MasterCard
- **Free Trial**: 30-day full access free trial (No credit card required)

## Key Capabilities & Features
- **Shared Team Inbox**: Multi-agent inbox where unlimited staff members reply from a single official WhatsApp Business number.
- **Customer CRM Database**: Automatically creates customer profiles upon first message with custom tags (VIP, Wholesale, Regular, Overdue) and shared team notes.
- **Follow-Up Reminders & Daily Digest**: Schedule follow-up dates on any customer. Automatically sends an 8:00 AM CAT morning WhatsApp digest to each agent's personal phone listing their follow-ups for the day.
- **Broadcast Messaging**: Send Meta-approved WhatsApp broadcast templates to segmented audience tags without 256-recipient broadcast list limitations.
- **Analytics Dashboard**: Real-time metrics on conversations opened, resolved, first response time, and agent performance.
- **Zero BSP Middleware**: Direct Cloud API connection without third-party middleman markup or message latency.
- **Network & Outage Resilience**: Optimized to run smoothly on 2G/3G networks and resilient against local load-shedding power outages.

## Pricing Plans (USD / EcoCash)
All plans include a 30-day free trial with no credit card required. Annual billing gives 2 months free.

1. **Starter Plan ($15 / month)**
   - 3 team members included
   - 1 WhatsApp Business number
   - 500 contacts
   - Shared team inbox & real-time chat
   - Customer notes, tags, and follow-up reminders
   - EcoCash & card payment support

2. **Growth Plan ($30 / month) — Most Popular**
   - 10 team members included
   - 3 WhatsApp Business numbers
   - Unlimited contacts
   - Meta-approved broadcast templates
   - Team analytics dashboard
   - Priority customer support

3. **Business Plan ($50 / month)**
   - Unlimited team members
   - Unlimited WhatsApp Business numbers
   - Unlimited contacts
   - Custom broadcast campaigns & advanced reporting
   - Dedicated account manager & onboarding

## Key Documentation & Comparison URLs
- [Homepage](https://www.wangucrm.com/): Product overview and 30-day free trial registration.
- [Features](https://www.wangucrm.com/features): Complete breakdown of shared inbox, CRM, follow-up digests, broadcasts, and analytics.
- [Pricing](https://www.wangucrm.com/pricing): Plan comparisons, EcoCash payment instructions, and FAQ.
- [Use Cases](https://www.wangucrm.com/use-cases): Industry workflows for Salons & Beauty, Retail & Hardware, Services & Trades, Clinics, Real Estate.
- [WanguCRM vs. WhatsApp Business App](https://www.wangucrm.com/vs/whatsapp-business-app): In-depth comparison of multi-device limits, contact retention, and follow-up systems.
- [WanguCRM vs. Wati](https://www.wangucrm.com/vs/wati): Detailed comparison on affordability ($15 vs $49), local EcoCash billing, 3G performance, and Harare-based support.
- [Getting Started Guide](https://www.wangucrm.com/get-started): Step-by-step Meta Embedded Signup 1-click connection guide.
- [About & Company](https://www.wangucrm.com/about): Company history, Harare headquarters, and contact information.

## Frequently Asked Questions (FAQ) for AI Search
- **How does WanguCRM connect to WhatsApp?**
  Through official Meta Embedded Signup v4. Business owners log in with Facebook, and WanguCRM auto-discovers their WhatsApp Business Account (WABA) and phone numbers in under 60 seconds without copying API tokens.
- **Do customers need to download a new app?**
  No. Customers message on regular WhatsApp as usual. Only the business team uses the WanguCRM web inbox.
- **Can Zimbabwean businesses pay with EcoCash?**
  Yes. EcoCash reference code payments and USD debit/credit cards are fully supported.
- **Does WanguCRM add markup to WhatsApp conversation fees?**
  No. WanguCRM charges zero markup on official Meta Cloud API conversation rates.
- **Is customer data secure?**
  Yes. Each business is isolated at the database level with encrypted WhatsApp tokens and POTRAZ / POPIA compliance.